Terms and Conditions - Finchley House Clearance
Welcome to Finchley House Clearance. These Terms and Conditions govern your use of our services. By engaging with our house clearance services, you agree to comply with and be bound by the following terms. Please read them carefully.
1. Introduction
Finchley House Clearance provides comprehensive house clearance services, ensuring a smooth and professional experience for our clients. Our terms outline the responsibilities, rights, and obligations of both Finchley House Clearance and the client.
2. Services Provided
We offer a range of house clearance services, including:
- Full property clearance
- Partial clearance
- Estate clearance
- Green waste removal
- Junk removal
Our services are designed to cater to various needs, ensuring flexibility and customer satisfaction.
3. Booking and Appointments
Clients can book our services through our website or by contacting our customer service team. Upon booking, a confirmation email will be sent detailing the scheduled date and time for the clearance.
3.1. Scheduling
Appointments are subject to availability. We strive to accommodate preferred dates and times, but peak seasons may require flexibility.
3.2. Rescheduling and Cancellations
Clients may reschedule or cancel appointments up to 48 hours in advance without incurring any fees. Cancellations made within 48 hours of the scheduled appointment may be subject to a cancellation fee.
4. Payment Terms
Payment for services is expected upon completion of the clearance. We accept various payment methods, including cash, credit/debit cards, and online transactions.
4.1. Pricing
Our pricing is transparent and based on the scope of the clearance required. A detailed quote will be provided before commencement of services.
4.2. Additional Charges
Any additional services or unforeseen circumstances that arise during the clearance may incur extra charges. Clients will be notified promptly and must approve any additional costs before they are applied.
5. Client Responsibilities
Clients are expected to ensure that the property is accessible on the scheduled date and time. This includes providing clear pathways and necessary permissions for our team to carry out the clearance efficiently.
5.1. Liability
Clients are responsible for informing us of any hazardous materials or special instructions related to the clearance. Failure to disclose such information may affect the safety and outcome of the clearance process.
6. Finchley House Clearance Responsibilities
We commit to performing our services with professionalism and care. Our team will handle all items with respect and adhere to safety standards throughout the clearance process.
6.1. Disposal and Recycling
Finchley House Clearance is dedicated to environmentally responsible disposal. We strive to recycle and donate items whenever possible, minimizing waste sent to landfills.
7. Insurance and Liability
Finchley House Clearance maintains insurance coverage to protect against potential damages during the clearance process. However, clients are advised to remove or secure valuable or fragile items to the best of their ability.
7.1. Claims
In the event of any damage or loss, clients must notify us within 48 hours. We will investigate and address any valid claims in accordance with our insurance policies.
8. Privacy Policy
Your privacy is important to us. Finchley House Clearance collects and uses personal information solely for the purpose of providing and improving our services. We do not share your information with third parties without your consent, except where required by law.
9. Modifications to Terms
Finchley House Clearance reserves the right to modify these Terms and Conditions at any time. Clients will be notified of significant changes, and continued use of our services constitutes acceptance of the updated terms.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which Finchley House Clearance operates. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the local courts.
11. Entire Agreement
These terms constitute the entire agreement between Finchley House Clearance and the client regarding the services provided. They supersede all prior agreements, understandings, and communications, whether written or oral.
12. Severability
If any provision of these Terms and Conditions is found to be unenforceable or invalid, the remaining provisions shall remain in full force and effect.
13. Acceptance of Terms
By scheduling and utilizing Finchley House Clearance’s services, clients acknowledge that they have read, understood, and agree to be bound by these Terms and Conditions.
13.1. Digital Acceptance
For online bookings, acceptance of these terms is indicated by clicking the acceptance button during the booking process.
13.2. Physical Acceptance
For in-person or over-the-phone bookings, verbal confirmation serves as acceptance of these terms.
14. Dispute Resolution
Any disputes arising from the use of our services should first be addressed directly with Finchley House Clearance. If unresolved, clients may seek mediation or arbitration as necessary.
15. Feedback and Complaints
We value client feedback and continuously strive to improve our services. Clients are encouraged to share their experiences or report any issues they encounter.
15.1. Providing Feedback
Feedback can be provided through our website, email, or other designated channels. We appreciate constructive criticism and positive testimonials alike.
15.2. Handling Complaints
Complaints will be handled promptly and professionally. We aim to resolve issues amicably and ensure client satisfaction.
16. Force Majeure
Finchley House Clearance is not liable for any failure to perform services due to circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, pandemics, or other unforeseen events.
17. Intellectual Property
All content provided by Finchley House Clearance, including but not limited to text, logos, and graphics, are the property of Finchley House Clearance and are protected by intellectual property laws.
17.1. Usage Rights
Clients are granted a limited, non-exclusive license to use the content for personal, non-commercial purposes. Any unauthorized use or distribution is prohibited.
18. Third-Party Links
Our services may include links to third-party websites or resources. Finchley House Clearance is not responsible for the availability, accuracy, or content of such external sites.
18.1. Liability for Third-Party Content
Clients access third-party content at their own risk. Finchley House Clearance does not endorse or guarantee the reliability of any linked content.
19. Amendments and Updates
We may update these Terms and Conditions periodically to reflect changes in our services, policies, or legal requirements. Clients are encouraged to review the terms regularly.
19.1. Notification of Changes
Significant changes to the Terms and Conditions will be communicated to clients via email or through our website.
20. Final Provisions
These Terms and Conditions represent the entire understanding between Finchley House Clearance and the client regarding the subject matter herein. No other agreements, promises, or representations are binding unless expressly stated in writing by both parties.
Thank you for choosing Finchley House Clearance. We are committed to providing exceptional service and ensuring your complete satisfaction.